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Homeowner Service
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£295 total · includes VAT · Most Popular
£295 total · includes VAT · Most Popular
Heat Pump Not Working Properly?
We'll Show You Exactly What's Wrong
Heat Pump Not Working Properly? We'll Show You Exactly What's Wrong
Whether your heat pump has stopped heating altogether, keeps turning on and off, or is showing fault codes you don't understand, we'll work with you to get it fixed. Many problems can be resolved during the video call. If further work is needed, we'll give you clear written instructions for your engineer, or work directly with them to make sure it's carried out correctly.
Whether your heat pump has stopped heating altogether, keeps turning on and off, or is showing fault codes you don't understand, we'll work with you to get it fixed. Many problems can be resolved during the video call. If further work is needed, we'll give you clear written instructions for your engineer, or work directly with them to make sure it's carried out correctly.
✔ Satisfaction Guarantee
✔ Satisfaction Guarantee
✔ Satisfaction Guarantee
✔ Satisfaction Guarantee
✔ Satisfaction Guarantee
✔ No hidden fees
✔ No hidden fees
✔ Independent Technical Advice
✔ One-to-one video call
✔ One-to-one video call
✔ No engineer visit needed
✔ No engineer visit needed
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Who this is for
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Is Your Heat Pump Not Working Properly?
This service is for homeowners whose heat pump isn't working as it should. If you've searched for help because your system has no heating or hot water, keeps returning the same fault codes, or just doesn't feel right even though your installer says everything's fine, this is exactly the kind of problem we diagnose every week.
This service is for homeowners whose heat pump isn't working as it should. If you've searched for help because your system has no heating or hot water, keeps returning the same fault codes, or just doesn't feel right even though your installer says everything's fine, this is exactly the kind of problem we diagnose every week.
This service is for homeowners whose heat pump isn't working as it should. If you've searched for help because your system has no heating or hot water, keeps returning the same fault codes, or just doesn't feel right even though your installer says everything's fine, this is exactly the kind of problem we diagnose every week.
This service is for homeowners whose heat pump isn't working as it should. If you've searched for help because your system has no heating or hot water, keeps returning the same fault codes, or just doesn't feel right even though your installer says everything's fine, this is exactly the kind of problem we diagnose every week.
Here are the most common ways a heat pump not working shows up, and what it usually points to:
Here are the most common ways a heat pump not working shows up, and what it usually points to:
Here are the most common ways a heat pump not working shows up, and what it usually points to:
Here are the most common ways a heat pump not working shows up, and what it usually points to:
No heating or hot water. This can be as simple as a mode accidentally left on "hot water only," a holiday setting still switched on, or a tripped breaker. It can also point to a bigger issue with the compressor, refrigerant charge, or system controls. It's worth ruling out the simple causes before assuming the worst.
No heating or hot water. This can be as simple as a mode accidentally left on "hot water only," a holiday setting still switched on, or a tripped breaker. It can also point to a bigger issue with the compressor, refrigerant charge, or system controls. It's worth ruling out the simple causes before assuming the worst.
No heating or hot water. This can be as simple as a mode accidentally left on "hot water only," a holiday setting still switched on, or a tripped breaker. It can also point to a bigger issue with the compressor, refrigerant charge, or system controls. It's worth ruling out the simple causes before assuming the worst.
Heat pump fault codes that keep returning. A fault code clearing itself and coming back is rarely random. It usually means the underlying trigger whether that's pressure, flow, or a sensor reading hasn't actually been fixed, just reset. We help you understand what your specific fault code means and what's really causing it.
Heat pump fault codes that keep returning. A fault code clearing itself and coming back is rarely random. It usually means the underlying trigger whether that's pressure, flow, or a sensor reading hasn't actually been fixed, just reset. We help you understand what your specific fault code means and what's really causing it.
Heat pump fault codes that keep returning. A fault code clearing itself and coming back is rarely random. It usually means the underlying trigger whether that's pressure, flow, or a sensor reading hasn't actually been fixed, just reset. We help you understand what your specific fault code means and what's really causing it.
Heat pump running constantly. If your system never seems to switch off, it's often struggling to meet the heat demand of your home. This can come down to sizing, flow temperature, or heat loss through the building rather than the heat pump itself being faulty.
Heat pump running constantly. If your system never seems to switch off, it's often struggling to meet the heat demand of your home. This can come down to sizing, flow temperature, or heat loss through the building rather than the heat pump itself being faulty.
Heat pump running constantly. If your system never seems to switch off, it's often struggling to meet the heat demand of your home. This can come down to sizing, flow temperature, or heat loss through the building rather than the heat pump itself being faulty.
Electricity bills much higher than expected. A heat pump that's technically "working" can still be running far less efficiently than it should, often because of flow temperature settings, poor system balancing, or hydraulic issues that quietly push running costs up.
Electricity bills much higher than expected. A heat pump that's technically "working" can still be running far less efficiently than it should, often because of flow temperature settings, poor system balancing, or hydraulic issues that quietly push running costs up.
Electricity bills much higher than expected. A heat pump that's technically "working" can still be running far less efficiently than it should, often because of flow temperature settings, poor system balancing, or hydraulic issues that quietly push running costs up.
House never reaching temperature. This usually traces back to flow temperature, radiator or underfloor sizing, or how the system has been configured not necessarily the heat pump unit itself.
House never reaching temperature. This usually traces back to flow temperature, radiator or underfloor sizing, or how the system has been configured not necessarily the heat pump unit itself.
House never reaching temperature. This usually traces back to flow temperature, radiator or underfloor sizing, or how the system has been configured not necessarily the heat pump unit itself.
Pressure dropping repeatedly. If you're regularly topping up your heating system, something isn't right. We'll help identify whether the pressure loss is caused by a leak, a faulty component, or another underlying issue before it leads to bigger problems.
Pressure dropping repeatedly. If you're regularly topping up your heating system, something isn't right. We'll help identify whether the pressure loss is caused by a leak, a faulty component, or another underlying issue before it leads to bigger problems.
Pressure dropping repeatedly. If you're regularly topping up your heating system, something isn't right. We'll help identify whether the pressure loss is caused by a leak, a faulty component, or another underlying issue before it leads to bigger problems.
Heat pump keeps turning on and off (short cycling). Frequent starting and stopping puts unnecessary wear on the system and is usually a sign it isn't sized or controlled correctly for your home.
Heat pump keeps turning on and off (short cycling). Frequent starting and stopping puts unnecessary wear on the system and is usually a sign it isn't sized or controlled correctly for your home.
Heat pump keeps turning on and off (short cycling). Frequent starting and stopping puts unnecessary wear on the system and is usually a sign it isn't sized or controlled correctly for your home.
Installer says everything is working correctly, but it doesn't feel right. This is one of the most common reasons homeowners contact us. If your gut says something's off, an independent second opinion can confirm whether it's a genuine issue or just a heat pump behaving differently from your old boiler.
Installer says everything is working correctly, but it doesn't feel right. This is one of the most common reasons homeowners contact us. If your gut says something's off, an independent second opinion can confirm whether it's a genuine issue or just a heat pump behaving differently from your old boiler.
Installer says everything is working correctly, but it doesn't feel right. This is one of the most common reasons homeowners contact us. If your gut says something's off, an independent second opinion can confirm whether it's a genuine issue or just a heat pump behaving differently from your old boiler.
Here's what we look at:
Heat pump troubleshooting. If your system isn't working as it should, we'll go through it step by step with you. In many cases, with a willing homeowner, we can identify the issue there and then. Where needed, we can also work alongside your installer, plumber, or electrician to make sure the correct fixes are carried out.
Heat pump troubleshooting. If your system isn't working as it should, we'll go through it step by step with you. In many cases, with a willing homeowner, we can identify the issue there and then. Where needed, we can also work alongside your installer, plumber, or electrician to make sure the correct fixes are carried out.
Heat pump troubleshooting. If your system isn't working as it should, we'll go through it step by step with you. In many cases, with a willing homeowner, we can identify the issue there and then. Where needed, we can also work alongside your installer, plumber, or electrician to make sure the correct fixes are carried out.
Heat loss and system sizing. Is your heat pump actually the right size for your home? If it's too big or too small, it can cause ongoing issues that no amount of setting changes will fix. We identify whether the system matches your home's real heat demand.
Heat loss and system sizing. Is your heat pump actually the right size for your home? If it's too big or too small, it can cause ongoing issues that no amount of setting changes will fix. We identify whether the system matches your home's real heat demand.
Heat loss and system sizing. Is your heat pump actually the right size for your home? If it's too big or too small, it can cause ongoing issues that no amount of setting changes will fix. We identify whether the system matches your home's real heat demand.
Hydraulic layout and flow. How your pipework is set up has a huge impact on performance. We look at flow rates, balancing, buffers, volumisers, and overall system layout to see whether heat can move properly around the house.
Hydraulic layout and flow. How your pipework is set up has a huge impact on performance. We look at flow rates, balancing, buffers, volumisers, and overall system layout to see whether heat can move properly around the house.
Hydraulic layout and flow. How your pipework is set up has a huge impact on performance. We look at flow rates, balancing, buffers, volumisers, and overall system layout to see whether heat can move properly around the house.
Flow temperature and controls. Flow temperature is one of the biggest factors in both comfort and running costs. We review your settings and identify whether they match the heat loss, radiators, and the way the system is being used.
Flow temperature and controls. Flow temperature is one of the biggest factors in both comfort and running costs. We review your settings and identify whether they match the heat loss, radiators, and the way the system is being used.
Flow temperature and controls. Flow temperature is one of the biggest factors in both comfort and running costs. We review your settings and identify whether they match the heat loss, radiators, and the way the system is being used.
System behaviour and cycling. Is your system running steadily, or constantly turning on and off? We identify what's causing poor behaviour and how to stabilise it.
System behaviour and cycling. Is your system running steadily, or constantly turning on and off? We identify what's causing poor behaviour and how to stabilise it.
System behaviour and cycling. Is your system running steadily, or constantly turning on and off? We identify what's causing poor behaviour and how to stabilise it.
Hot water setup. If your hot water isn't performing properly, we check cylinder settings, temperatures, controls, and operating strategy to identify what's limiting performance.
Hot water setup. If your hot water isn't performing properly, we check cylinder settings, temperatures, controls, and operating strategy to identify what's limiting performance.
Hot water setup. If your hot water isn't performing properly, we check cylinder settings, temperatures, controls, and operating strategy to identify what's limiting performance.
Heat pump fault codes and fault history. If your system is showing faults or has a history of fault codes, we'll help identify what they actually mean and what underlying issue may be causing them.
Heat pump fault codes and fault history. If your system is showing faults or has a history of fault codes, we'll help identify what they actually mean and what underlying issue may be causing them.
Heat pump fault codes and fault history. If your system is showing faults or has a history of fault codes, we'll help identify what they actually mean and what underlying issue may be causing them.
If any of these sound familiar, this service is exactly what it was designed for.
If any of these sound familiar, this service is exactly what it was designed for.
If any of these sound familiar, this service is exactly what it was designed for.
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What's included
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What You'll Leave the Call With
This isn't a generic report or a box-ticking exercise. The aim is simple: identify what's causing the problem and give you a clear path towards getting it repaired. Depending on the issue, you'll leave with:
This isn't a generic report or a box-ticking exercise. The aim is simple: identify what's causing the problem and give you a clear path towards getting it repaired. Depending on the issue, you'll leave with:
This isn't a generic report or a box-ticking exercise. The aim is simple: identify what's causing the problem and give you a clear path towards getting it repaired. Depending on the issue, you'll leave with:
This isn't a generic report or a box-ticking exercise. The aim is simple: identify what's causing the problem and give you a clear path towards getting it repaired. Depending on the issue, you'll leave with:
✔ A clear understanding of what's wrong
✔ An explanation of why it's happening
✔ Practical, straightforward steps to fix it
✔ Advice on settings and controls
✔ Guidance you can pass to your installer, plumber, or electrician
✔ Confidence in what needs to happen next
✔ A clear understanding of what's wrong
✔ An explanation of why it's happening
✔ Practical, straightforward steps to fix it
✔ Advice on settings and controls
✔ Guidance you can pass to your installer, plumber, or electrician
✔ Confidence in what needs to happen next
✔ A clear understanding of what's wrong
✔ An explanation of why it's happening
✔ Practical, straightforward steps to fix it
✔ Advice on settings and controls
✔ Guidance you can pass to your installer, plumber, or electrician
✔ Confidence in what needs to happen next
✔ A clear understanding of what's wrong
✔ An explanation of why it's happening
✔ Practical, straightforward steps to fix it
✔ Advice on settings and controls
✔ Guidance you can pass to your installer, plumber, or electrician
✔ Confidence in what needs to happen next
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Process
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How It Works
Getting started is straightforward. We'll review your information, arrange a video call and work through your heat pump step by step until we've identified the cause of the problem and agreed the best way to fix it.
Getting started is straightforward. We'll review your information, arrange a video call and work through your heat pump step by step until we've identified the cause of the problem and agreed the best way to fix it.
Getting started is straightforward. We'll review your information, arrange a video call and work through your heat pump step by step until we've identified the cause of the problem and agreed the best way to fix it.
Getting started is straightforward. We'll review your information, arrange a video call and work through your heat pump step by step until we've identified the cause of the problem and agreed the best way to fix it.
Step 1
Tell us what's going wrong.
Fill in a short form or send us a quick message with the issue.
Step 3
Book a time that works for you.
Once we've got a clear picture, we'll arrange a suitable time to go through everything with you.
Step 2
We review and ask a few questions.
We'll look over your system details and, if needed, ask a few follow-up questions by email or phone to understand what's happening properly.
Step 4
Identify the issue and agree the next steps.
We go through your system step by step, identify what’s causing the problem and work with you to get it fixed.
Step 1
Tell us what's going wrong.
Fill in a short form or send us a quick message with the issue.
Step 2
We review and ask a few questions.
We'll look over your system details and, if needed, ask a few follow-up questions by email or phone to understand what's happening properly.
Step 3
Book a time that works for you.
Once we've got a clear picture, we'll arrange a suitable time to go through everything with you.
Step 4
Identify the issue and agree the next steps.
We go through your system step by step, identify what’s causing the problem and work with you to get it fixed.
Step 1
Tell us what's going wrong.
Fill in a short form or send us a quick message with the issue.
Step 2
We review and ask a few questions.
We'll look over your system details and, if needed, ask a few follow-up questions by email or phone to understand what's happening properly.
Step 3
Book a time that works for you.
Once we've got a clear picture, we'll arrange a suitable time to go through everything with you.
Step 4
Identify the issue and agree the next steps.
We go through your system step by step, identify what’s causing the problem and work with you to get it fixed.
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What You Get
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What You Actually Get
You're getting independent technical advice from engineers who've diagnosed and repaired hundreds of heat pump systems. Our aim isn't just to identify the fault it's to help you get your heat pump working properly again.
That might mean:
That might mean:
That might mean:
That might mean:
A clear diagnosis of the fault
A step-by-step repair plan
Any controller settings or adjustments explained
A written report for your installer or engineer if hands-on repairs are needed
Direct technical support for your engineer until the issue is resolved
A clear diagnosis of the fault
A step-by-step repair plan
Any controller settings or adjustments explained
A written report for your installer or engineer if hands-on repairs are needed
Direct technical support for your engineer until the issue is resolved
A clear diagnosis of the fault
A step-by-step repair plan
Any controller settings or adjustments explained
A written report for your installer or engineer if hands-on repairs are needed
Direct technical support for your engineer until the issue is resolved
If the problem requires hands-on repairs, you don't have to find another expert. You can use your own installer, plumber, or electrician, and we'll provide clear written instructions or work directly with them to make sure the correct repairs are carried out properly.
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How we help you
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How We Help You Fix It
Once you've booked, we'll review the information you've sent us and arrange a video call. Together, we'll work through your heat pump step by step, checking settings, controls and system operation to identify the root cause of the problem.
Once you've booked, we'll review the information you've sent us and arrange a video call. Together, we'll work through your heat pump step by step, checking settings, controls and system operation to identify the root cause of the problem.
Once you've booked, we'll review the information you've sent us and arrange a video call. Together, we'll work through your heat pump step by step, checking settings, controls and system operation to identify the root cause of the problem.
Once you've booked, we'll review the information you've sent us and arrange a video call. Together, we'll work through your heat pump step by step, checking settings, controls and system operation to identify the root cause of the problem.
Many faults can be resolved during the call. If physical work is required, we'll tell you exactly what needs to be done and provide clear written instructions for your installer, plumber or electrician. If needed, we're happy to work directly with them to make sure the correct repairs or adjustments are carried out.
Many faults can be resolved during the call. If physical work is required, we'll tell you exactly what needs to be done and provide clear written instructions for your installer, plumber or electrician. If needed, we're happy to work directly with them to make sure the correct repairs or adjustments are carried out.
Many faults can be resolved during the call. If physical work is required, we'll tell you exactly what needs to be done and provide clear written instructions for your installer, plumber or electrician. If needed, we're happy to work directly with them to make sure the correct repairs or adjustments are carried out.
Many faults can be resolved during the call. If physical work is required, we'll tell you exactly what needs to be done and provide clear written instructions for your installer, plumber or electrician. If needed, we're happy to work directly with them to make sure the correct repairs or adjustments are carried out.
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Faq
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Common Questions About Our Reviews
Why has my heat pump suddenly stopped working?
A heat pump can stop working for several reasons, including electrical faults, low system pressure, refrigerant issues, controller settings or safety lockouts. During your review, we'll identify what's causing the problem and explain exactly what needs to happen to get it working again.
Why does my heat pump keep cycling on and off?
What do heat pump fault codes actually mean?
Is it normal for a heat pump to run constantly?
Do I need an engineer visit to diagnose the problem?
Can you work with my existing installer?
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Satisfaction Guarantee
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Satisfaction Guarantee
If you feel the service has not provided useful technical insight or clarity, contact us within 7 days. We'll review your concerns and, if we agree the service has not delivered the expected value, we'll provide a full refund.
If you feel the service has not provided useful technical insight or clarity, contact us within 7 days. We'll review your concerns and, if we agree the service has not delivered the expected value, we'll provide a full refund.
If you feel the service has not provided useful technical insight or clarity, contact us within 7 days. We'll review your concerns and, if we agree the service has not delivered the expected value, we'll provide a full refund.
If you feel the service has not provided useful technical insight or clarity, contact us within 7 days. We'll review your concerns and, if we agree the service has not delivered the expected value, we'll provide a full refund.
"Whether you're looking to add cooling to your existing heat pump or you're planning a new installation and want cooling designed in from the start, we can carry out an independent cooling assessment and provide a design tailored to your home. Find out more about our heat pump cooling assessment."
"Whether you're looking to add cooling to your existing heat pump or you're planning a new installation and want cooling designed in from the start, we can carry out an independent cooling assessment and provide a design tailored to your home. Find out more about our heat pump cooling assessment."
"Whether you're looking to add cooling to your existing heat pump or you're planning a new installation and want cooling designed in from the start, we can carry out an independent cooling assessment and provide a design tailored to your home. Find out more about our heat pump cooling assessment."
Contact Us
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
